The next generation of RPA: Intelligent Automation

In the last couple of years, we have seen organizations looking into and implementing Robotic Process Automation (RPA) in their workflows. Although successful, it was largely done in pilots of about 5-10 bots. To let the entire organization benefit from RPA, it is time for the next step: Intelligent Automation.

When automation is first introduced in any industry, people are afraid that automation and RPA will take over their jobs and become redundant. Throughout the years, however, organizations and employees have come to realize that the opposite is true: instead of doing low-value, repetitive tasks, they can now focus on tasks that not only challenge them but also add value to the organization.

Businesses are, therefore, looking to scale up their RPA efforts. But often they run into issues:

  • The RPA-product they currently use works excellent in a smaller setting but is challenging to scale up.
  • Pricing and licensing can become costly if there is overcapacity.
  • External dependencies such as operating systems and browsers can be a big hurdle for companies to try to scale up.

To overcome these hurdles, Kofax introduced the next step in RPA: Intelligent Automation for a Digital Workflow Transformation.

Enhance RPA’s automation capabilities

Intelligent Automation for a Digital Workflow Transformation delivers an unmatched capability to acquire, process, analyze, and deliver insightful data across the enterprise. Kofax Intelligent Automation (Kofax IA) is a unified platform of core RPA and RPA-extended features that allow organizations to manage RPA (i.e., the digital workforce) at scale. It is a functionally agnostic built to solve automation problems across all organization lines, including financial management, acquisition, supply chain, human resources, shared services, and operations.

Kofax’s RPA solutions focus on three types of workflows: The Customer workflow, the Operational work, and the Financial workflow. RPA solutions help employees with their month-end activities, for instance, by automation the journal entry corrections and run, extract, and email balance sheet statements. It also helps with the master data of your vendors and checking all their information, such as tax ID and company information.

All on a single platform

One of the core technologies of Intelligent Automation is RPA, but the key to scaling across the enterprise is extending the capabilities of RPA with features such as workflow orchestration, unstructured data capture, intelligent OCR, machine learning, advanced analytics, and e-signature onto a single open platform. By doing this on a single open platform, clients need to utilize less infrastructure, which helps cut costs. And their no/low code approach makes it possible to implement RPA without having a specialized development team. Besides that, it makes it easier to implement new vendors because there is no need for onboarding.

RPA is excellent for automating time-consuming and error-prone work to improve the customer- and employee experience and delivering operational savings. But to achieve real value, organizations must move beyond RPA to an intelligent automation platform that builds and manages the digital workforce and redefines the future of work. If you would like to know more about the next generation of RPA or about Kofax IA, please contact us.

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