The adoption of Robotic Process Automation (RPA) technology has increased within organizations in recent years. In many cases, pilots of about 5 to 10 bots are started to automate business processes. RPA is excellent for automating time-consuming and error-prone work to improve the customer and employee experience and realize operational savings.
But to deliver real added value, organizations need to go beyond RPA alone. An automation platform that can intelligently link all business systems and be managed, developed, and rolled out by our staff will accelerate the next step in digital transformation. A digital workforce that works together with the existing team. This new way of working has also emerged strongly during the current COVID-19 pandemic. Organizations used to be used to a single local workplace with accompanying infrastructure. We see that organizations are increasingly thinking about SAAS solutions to give the workforce an extra degree of flexibility.
This economically uncertain period means that organizations are looking even more at automation and possible cost-saving transformations. This development has helped Hyperautomation, whereby all possible processes within the organization that are eligible for automation are mapped out to optimize these processes further. Hyperautomation comprises a combination of technology and tools, including (but not limited to) RPA, Artificial Intelligence (AI), Machine Learning, and software to optimize, automate and relieve the employee of repetitive tasks that add little or no value to the organization. Due to the cost-saving possibilities that Hyperautomation brings, this innovation has been named a Top Strategic Technology in the Gartner Trend report.
While many companies are still looking for automation options, other companies are already taking it a step further. Using RPA in combination with AI, Process Discovery can help discover and map processes that can be automated. In this way, you quickly gain insight into which business processes save the most costs, where a positive ROI is achievable the fastest, and which processes automation can be postponed.
One of the relevant processes within the HR department can be the on/off boarding of (new) employees. The HR employee logs in to the Service Management system and sees that, for example, there are thirty new notifications to register people in different systems. Actions that can be considered are creating a new email address and/or user name with associated authorizations to which the new user has access. It may be that you have to log in to different systems to register this user. Something can also go wrong when analyzing. Think of the wrong allocation of authorizations. As a result, an HR or IT employee can quickly spend five to ten minutes processing a ticket. Besides, the error margin caused by incorrect manual input of a new user must also be taken into account.
The example outlined here has a highly repetitive character. With Robotic Process Automation (RPA), Dynatos offers a solution for your organization.
Another example is the range of tasks that the Accounts Payable Employee is involved in, such as processing, checking, and paying incoming invoices. Every day, hundreds of invoices are received from companies that would like to see the invoices paid within the agreed payment term. However, this does not always work because of the pressure and all the responsibilities that an employee has.
The employee has to deal with the invoice, received by email, is opened with a PDF reader, and must be entered in the ERP system that the organization has chosen. The employee must frequently switch between systems to ensure that everything is kept centralized in one place. Processing an invoice in a system can be a time-consuming job. To complete all the above steps, it can easily take five minutes per invoice to enter everything correctly and archive the invoice. When we talk about 2000 invoices per month, we usually talk about a potential time commitment of more than one FTE.
The process above can be fully automated with the help of Hyperautomation. One of the robot’s strengths is that it can exchange information between different systems without making human errors. Not only is the robot able to enter the invoices into your ERP system, but it will also be able to check whether invoices do not exceed a payment term.
The above examples are just a few of the processes that can be automated. Mapping all these processes and automating them helps you add value to your organization. For example, Gartner expects organizations to achieve a 30% cost reduction in 2024 through Hyperautomation.
Dynatos is your Strategic Partner in financial process automation. This means that Dynatos supports you, from strategic advice to software implementation and additional support. In this way, we add lasting value to your organization by optimizing processes and organizing your organization more efficiently.