Support
Our services and support, tailored to meet your business requirements and needs.
Service disruptions happen in businesses every day – often resulting in lost revenue, reputation, and customers. To minimize the negative impact of these disruptions’ a combination of people, processes, and technology is needed to restore service quickly and get back to business. Dynatos will take care of your applications’ support and provide you with a professional Service Desk through our shared service support competence center.
We offer excellent first, second-, or third-line-based support for your business with optional Service Level Agreements. Our support offering can be tailored to your business requirements and budget. Dynatos can provide you with several different service levels.
Standard Support Services aims to diagnose and resolve unexpected behavior, disturbances, or malfunctions of the software programs covered by this Service agreement.
Our Service Desk Web Portal is powerfully simple and includes self-service functions. Users can make requests, view articles, log incidents, interact through live feed or chat, and search the knowledge base through a user-friendly website. Incidents will be treated based on priority.
For our customers, the Service Desk is also the single point of contact to our consultants’ extensive know-how and experience. Our Service Desk is staffed with experienced consultants with functional and technical knowledge of the solution you are using. Our trained Support Engineers will either handle requests immediately or escalate incidents to Product Experts in our organization.
Standard Service Agreement highlights:
- Access to the Dynatos Service Desk and Service Web Portal;
- Standard service window from 9:00 until 17:00;
- Service Level Intentions (SLI);
- First come, first-served basis;
- Incident management service;
- Change management service.
Are you looking for help or support right now?
Contact us for immediate support. If you are an existing Dynatos customer, we would like to ask you to log your question or issue directly in our customer portal, to ensure our team is aware of your current situation.