Support with substance
At Dynatos, support is not about closing tickets as quickly as possible.
It is about understanding what is going wrong, finding the cause, and helping customers move forward. You work on software and process-related questions in environments where invoice processing, e-invoicing, and ERP integrations play an important role.
That means your work has real operational impact. When something does not function properly, it affects approvals, payments, reporting, and supplier communication.
What you will do
You are one of the first people customers rely on when they need help.
Your work includes:
- analysing incoming issues in ServiceNow
- asking the right follow-up questions when information is incomplete
- contacting customers by phone or Teams when that is the fastest route to clarity
- identifying whether the issue is functional, technical, or process-related
- documenting findings clearly so colleagues can continue without losing time
- working with second line or consultants when escalation is needed
You do not follow a script. You investigate, structure, and resolve.
What makes this role different
Many support roles are built around rigid flows and fixed responses. This one is not.
We are looking for someone who thinks independently, stays calm when information is limited, and understands that a good solution often starts with a better question.
You are not here to pass tickets around. You improve the quality of the support process and help customers reach answers faster.
What you will learn
This role gives you a strong foundation in how finance automation works in real environments.
You will learn about:
- invoice and document processing
- e-invoicing flows and exceptions
- integrations with ERP systems
- how software behaves once customers actually use it
- how to combine technical analysis with customer communication
This makes the role a strong step for further growth in support, consultancy, or implementation.
What you bring
You enjoy troubleshooting and getting to the root of a problem.
You bring:
- an analytical mindset
- a structured way of working
- the confidence to contact customers directly when needed
- a customer-focused attitude without becoming passive
- affinity with software and systems
- interest in SQL and databases, or the willingness to develop this
You do not need to know everything already. What matters is curiosity, ownership, and the discipline to document your work well.
What you can expect from Dynatos
You join a smaller team with room to think, learn, and improve.
You can expect:
- a role with freedom and responsibility
- support from experienced colleagues
- a practical learning environment
- direct exposure to real customer situations
- room to grow based on your strengths
Interested?
Do you like support work when it goes beyond ticket handling? Then this could be a strong next step. Apply via this email address.
