Questions every business has about AI Document Processing

In many organizations, teams are still actively involved in reading and interpreting incoming documents: line by line, field by field. The real issue isn’t volume, but the manual effort spent on data recognition and routing. Scaling OCR means creating and maintaining more templates, which can be costly and prone to errors. That’s where AI-based document processing comes into play. Intelligent Document Processing (IDP) delivers speed, accuracy, and automation, yet it still feels unfamiliar to many teams.

To assist you in navigating the essentials, we’ve compiled the seven most common questions businesses ask when considering AI for document processing. From security and language support to onboarding and daily usage, here’s what you need to know before making the transition. 

1: Is IDP simply a more advanced version of OCR?

No. It’s a fundamentally different approach.

OCR extracts characters from fixed positions on a document. IDP utilizes AI to comprehend the content on the page, including its context, structure, and meaning. It also automatically classifies documents, even if they haven’t been encountered before. While OCR may reject or misinterpret a new format, IDP utilizes AI agents to accurately understand and process it. This eliminates the need for pre-sorting or workflow intervention. 

2: Is IDP suitable for companies of all sizes?

Yes, scalability is built in.

Whether you process hundreds or even hundreds of thousands of documents, IDP adapts seamlessly. The cloud-based platform scales effortlessly, making it suitable for both mid-sized businesses and large enterprises. 

3: Can IDP handle multilingual and international documents?

Absolutely.

Unlike OCR, which requires template adjustments for each language or layout, IDP uses AI to “read” content contextually, regardless of language or document format. Whether you’re working with documents in Dutch, German, French, or non-Latin languages, the platform can read, classify, and accurately extract data, making it an excellent fit for global businesses.

4: How much IT involvement is needed to get started?

Very little.

Routty is a SaaS solution featuring a rapid onboarding process and numerous fine-tuning capabilities as needed, unlike OCR, which is more of a ‘one-size-fits-all’ solution. Many customers go live within days. The platform integrates through APIs and requires no coding. Finance or Shared Services teams can take ownership without waiting for IT. 

5: How does Routty ensure data security and privacy?

By design.

Routty operates in an ISO-certified environment and utilizes Microsoft Azure AI, ensuring compliance with Microsoft’s rigorous data security, privacy, and compliance standards. Your data remains private, is never shared, and is consistently processed in accordance with GDPR.

6: How does Routty differ from ChatGPT or other public AI tools?

Routty uses AI within your controlled environment.

Unlike public AI tools, Routty utilizes private models rather than open or shared ones. All AI processing occurs securely, using your datasets and rules. This ensures you receive enterprise-grade automation while protecting sensitive data from external exposure.

7: What happens after the data is read?

We go beyond extraction.

It’s not about getting a document to the right place; it’s about ensuring the correct data from any document is sent to the right system. IDP extracts, classifies, and validates data, then transfers it to your ERP, CRM, or archive through secure APIs, eliminating the need for workflow logic. No document routing logic or workflow tool is necessary, only accurate data in the right place. Whether it’s a sales order that needs approval or a contract that must be archived, Routty ensures that the correct data reaches the appropriate systems or individuals.

Bonus: 8. Can I scale the knowledge my team has today?

Absolutely.

Many teams rely on key individuals who possess expertise in handling specific cases. With IDP, you can translate that knowledge into AI logic, and no coding is needed. AI agents learn how your processes work and execute them consistently, so you’re no longer dependent on individuals.

Still have questions?

Routty is designed to eliminate complexity, not add to it. If you’re curious about how it could benefit your business, we’re here to assist. IDP isn’t just about automation; it’s about removing complexity: no templates, no rework, and no dependence on IT. You can also read our blog ‘Signs your organization is ready for document automation‘.

Just a more innovative, document-first approach that evolves with your business.