About the customer
Visser Assen is a technical wholesaler focused on various construction-related industries. "With our increasing range and innovations, we want to be a one-stop-shop within the Construction, Ground Road and Hydraulic Engineering and the Green sector", says Siebrand, director of Visser Assen. An innovative organization that is located precisely in a conservative sector distinguishes itself through innovation. Think of BouWatch, which originated from the sleeve of Visser Assen. "Our latest innovation is BouwTag, which makes it easy to trace tools such as a vibrating plate or a laser using a Tag. It doesn't even happen that things are lost or stolen. With BouwTag we help companies always to find their precious materials again. Also, Visser Assen wants to improve further towards online. "We want to lead the way with digital transformation in the sector. As a wholesaler, we play an important role in this. We are convinced that our good online channel liked our offline channel. By automating back-office processes at the back, we can increasingly focus on processes at the front and thus develop an increasingly better service to our customer".
"We want to avoid investing in staff for the back office, but investing in the front office." This means that Visser Assen focuses on automating Back-office processes. The challenge that Visser Assen faced, in particular, was to use an old and malfunctioning Accounts Payable solution for processing incoming invoices. "We spent a lot of time with this program, and it took our people a long time to solve the problems. The Matching was not good, and we had a very low recognition. Also, it was not an integrated solution within SAP, so I did not have real-time insight into the state of affairs. Because of this, I missed a bit of control and insight. This caused frustration, especially in reporting and monthly closings." Visser Assen then went looking for a new solution.
How our software helps
"After a lot of inquiries and assessments, we ended up talking to Dynatos. The first contact was immediately good. We were quickly convinced, Dynatos has several very appealing customers with a similar solution. We also like the pragmatic approach and fast switching. This hands-on mentality also suits Visser Assen well. Subsequently, the implementation was very professional. "Looking to the future, Siebrand wishes to automate even more processes. "We also started Robotic Process Automation (RPA) together with Dynatos. We have already got the first two processes working. "We sit with our legs up, the robot does everything," says Siebrand. The aim is to have even more processes taken up by the robot. All in all, Siebrand summarizes: "With Dynatos, we have found a great partner in the field of process automation. When problems arise, it is quick to switch, and things are resolved quickly where possible. I would recommend Dynatos!"