Every day, Rotterdam Electric Tram, or RET for short, transports 600,000 travelers across Rotterdam safely, reliably, and efficiently. With 3,500 employees, RET strives to deliver high-quality public transport while positively contributing to the environment. All trams and metros run on green energy, and RET is investing in electric buses to enhance sustainability.
Challenges
RET faced inefficiencies with its manual data entry processes, particularly in handling receipts and performance declarations from suppliers. The outdated system lacked real-time insight, control, and integration with SAP, causing frustration during reporting and monthly closings.
Solution
In collaboration with Dynatos, RET implemented Tungsten Automation’s Process Director (PD) for SAP. This solution fully automated the purchase-to-pay process, integrating OCR data seamlessly into SAP. The implementation was completed within a few months, providing a user-friendly, accessible workflow that simplified approval and feedback processes. This system also offered the desired scan & recognition capability and employed a three-way matching principle to verify incoming invoices, reducing errors and incorrect payments.
Results
The implementation of Process Director for SAP brought significant improvements to RET’s operations. The automation of invoice scanning and recognition reduced manual data entry, enhancing efficiency and control over financial processes. The seamless SAP integration minimized errors and prevented incorrect payments, while the simplified workflow ensured easy performance recording and quick identification of bottlenecks. This future-proof solution supports RET’s goal of digitizing 80% of their financial operations. Additionally, the system enhanced accountability by ensuring each invoice has an approved performance and promoted sustainability by reducing the reliance on physical documents through digital processes and the use of the e-delivery platform, Routty.
80%
Digitized financial operations
